Business ethics and E-Commerce in contemporary society. Cyber ethics is the study of ethics pertaining to computers, covering user behavior and what computers are programmed to do, and how this affects individuals and society. 1.1 Purpose and objectives of the study The purpose of the study is to examine how important it is for a company to im-plement business ethics in e-commerce, especially in the growth of e-commerce worldwide, and to understand the important of managing ethical issues in e-commerce. For example, a hospital may create and enforce aggressive policies around staff sharing patient information on social media. Individuals interested in becoming an ethical hacker can work towards a certification to become a Certified Ethical Hacker, or CEH. Ethically, it is the job of company leadership and management to remain impartial during these conflicts. Building a reputation as an ethical e-commerce business is vital for online organizations wishing to survive in competitive markets. During the first few years of e-commerce, the public witnessed many frauds committed over the internet. If an employee notices unethical behavior in the workplace, they should have an outlet to report these behaviors. It is the duty of the business to address this situation. Business ethics as a field of study is incredibly diverse, but many concepts can be divided into a few basic principles. Ethical consideration definition: A consideration is something that should be thought about, especially when you are... | Meaning, pronunciation, translations and examples Business ethics may seem like an abstract concept, but it carries a huge influence in the corporate world and beyond. Social networking user terms may be a huge ethical quandary for industry, but there are so many other ethical standards for IT professionals to solve today. The affections on physical flows improved the way of product and inventory movement level for companies. Manipulative behaviors aren't just unethical, but they are also unhelpful -- and the top priority of any business should be to be helpful to its customers and employees. We maintain that it is time that an examination of e-commerce with respect to its ethical framework must commence. Ethics definition, a system of moral principles: the ethics of a culture. c. children's ability to visit certain websites. For example, if a company has a high-performing employee who is asking for a promotion, they may say that there is no room in the budget for a promotion this year. This can include a number of different situations, including how a … They are accountability, responsibility, liability, and due process. E-commerce fraud popped out with the rapid increase in popularity of websites. Posted by Steven Mintz, aka Ethics Sage, on November 25, 2020. Pinduoduo , a Chinese interactive e-commerce company, is one of those companies that actually managed to benefit from the recent crisis. Being open to their struggles and coming to the table with solutions will show empathy -- a valuable tool for any business to utilize. This can include a number of different situations, including how a business is governed, how stocks are traded, a business' role in social issues, and more. Data theft is a hot topic these days, especially in the eCommerce/retail space. First and foremost, it keeps the business working within the boundaries of the law, ensuring that they aren't committing crimes against their employees, customers, consumers at large, or other parties. You can sign up for his newsletter and learn more about his activities at: https://www.stevenmintzethics.com/. Its subject consists of fundamental issues of practical decision making, and its major concerns include the nature of ultimate value and the standards by which human actions can be morally evaluated. Nowadays, the internet has created a new function called e-commerce. Telling obvious lies isn't just unethical -- it will drive people away from your business. Showing respect for employees and customers involves following through on all promises -- and providing sincere apologies and appropriate compensation if anything falls through. E-Commerce Security also has some main issues. For example, if a manager has a relative as their direct report, that manager may treat that employee differently than their other reports. The Internet has driven a huge increase in the level of trade conducted electronically. It also includes electronic commerce, or e-commerce. In this paper we define e-commerce and describe the characteristics that set it apart from traditional brick and-mortar business. One of the priorities for any business should be securing and protecting this information. Ethical issues relating to e-commerce are identified, and privacy is highlighted both as central to the ethics of e-retailing and as a critical factor in its development. Ethical Issues in E-Business: Models and Frameworks offers audiences a diverse and global perspective concerning the ethical consequences of e-business transactions, e-commerce applications, and technological advancements in secure online use. However, the business also has a number of other advantages that will help them succeed if they are aware of business ethics. E-commerce Ethics and Its Impact on Buyer Repurchase Intentions and Loyalty: An Empirical Study of Small and Medium Egyptian Businesses Gomaa Agag1,2 Received: 18 July 2015/Accepted: 17 January 2017 Springer Science+Business Media Dordrecht 2017 Abstract The theoretical understanding of e-commerce has received much attention over the years; however, rel- atively little focus has been … business ethics, diversity, millennials, sustainability. The IBE aims to demystify the topic of business ethics and to make it practical and tangible. 5 Impact of E-Commerce 108 5.1 Ethics, morale & technology 109 5.2 Ethical aspects of ICT 110 5.3 Overall impacts of E-Commerce 112 5.4 Specific impacts of E-Commerce 118 5.5 Exercises 128 6 Security & compliance management 130 6.1 Foundations of risk management 130 6.2 Compliance Management 136 Comments (0), Tags: Dr. Mintz is the author of Beyond Happiness and Meaning: Transforming Your Life Through Ethical Behavior that is available on Amazon. (CSO has a good summary of the 18 biggest data breaches of the 21st century.) E-commerce is a means of conducting business, where the buying or selling of goods and services or the transmitting of funds or data, occur via electronic medium. Business Ethics. Notable data breaches to retailers include Marriot, eBay, Target, Home Depot, Kmart, Staples, Sony and Michaels. Consumers under the age of 30 (millennials and Gen-Z’ers) feel particularly strong about this issue, backing retailers that aim to achieve something more than profit. Some businesses send spamming messages to everybodys inboxes to see who it can get to purchase their product or service. This involves the transaction of goods and services, the transfer of funds and the exchange of data. Finally, due process is, as defined by A Richardson, “the means by which ethical constraints are placed on administrative decision-making.”. Ethical values, authenticity and sustainability are just a few values driving the purchasing decisions of younger buyers, many of whom are choosing online stores in lieu of brick and mortar shops for everything from technology to fashion. Business ethics are important for a variety of reasons. Aristotle even proposed a few of his own ideas about business ethics. The business is responsible for putting this infrastructure in place and designing it in a way that insulates the employee from harm. They are interception of data, redirection of data, identification of parties, exploitable program errors, and being the weakest point in security. The web is controlled by a community of web surfers. E-commerce activity often involves collecting secure data such as names and phone numbers associated with email addresses. E-Commerce is a means of conducting business using one of many. Employees not only appreciate a socially aware employer, but will also perceive them as the kind of business that will act in the best interest of their employees. Achieving trustworthiness typically involves being transparent and honest in all actions and communications. ethics in e-commerce current and highly important. Companies that build their workplace culture around putting customer needs first and hiring people who engage in this behavior are participating in ethical behaviors. It’s an affordable way to a… A technological innovation is followed by frequent incorporation of ethical standards into law. "While e-commerce companies have seen a competitive advantage from being socially responsible, it is not simple. By definition, business ethics are the moral principles that act as guidelines for the way a business conducts itself and its transactions Templates Free business templates to use in your personal or professional life. Receive full access to our market insights, commentary, newsletters, breaking news alerts, and more. Leaders should ensure that employees are well versed on roles, goals, and procedures. It is not uncommon for conflicts to arise between employees in the workplace. Accountability is centered on having specific people accountable for the consequences of the actions of team members, teams, or the whole organization. Download PDF 78 KB.Book Series: Research in Ethical Issues in Organizations. The overall ethical issues facing e-commerce industries surround data privacy. Being trustworthy can have a positive impact both internally and externally. E-commerce has challenged much of these traditional retail business norms, assumptions, and behavior. Follow him on Facebook at: https://www.facebook.com/StevenMintzEthics. Business ethics is the study of how a business should act in the face of ethical dilemmas and controversial situations. Every business should strive to follow these guidelines in the pursuit of success. Social Commerce: A type of electronic commerce that employs social media to promote online transactions. When a manager gives preference to a favorite or senior employee or provides a solution that only works in favor of one party, they are participating in unethical behavior. People are savvy and will see through an approach that is designed to attract consumers, or build or restore a reputation. Social Commerce: A type of electronic commerce that employs social media to promote online transactions. When it comes to customer information, companies should have robust cybersecurity strategies set up, covering everything from identity theft to fraud. This can backfire with a business receiving negative attention through social media and ratings." ethics in e-commerce and information technology Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. There are many steps involved in building a sustainable e-commerce company that online buyers can identify with. While in business ethics refers to a code of conduct that businesses are expected to follow while doing business. www.stevenmintzethics.com Title: Ethics in E-Commerce 1 Ethics in E-Commerce. Posted at 09:12 AM in Business ethics, Diversity, Millennials, Sustainability | Permalink An ethical workplace can be achieved by defining key roles and responsibilities, and by ensuring that decision makers form a diverse team. For example, if a customer comes into a store looking for a product that meets very specific needs, it's important to provide them the best product for the situation described instead of upselling them or encouraging them to buy a product that won't meet their needs. They are interception of data, redirection of data, identification of parties, exploitable program errors, and being the weakest point in security. You can’t stop them, but that doesn’t mean you’re helpless. Selling products online is the new norm and must-have for retail. Data protection. Misusing company time is unethical because the employee is being paid a salary for work that they did not complete or time they did not dedicate to their job. However, cultivating this kind of environment can tax employee mental health, and even encourage unethical, sabotaging behavior among employees who want to get ahead at work. Although ethical issues in e-commerce have received increased interest in recent years, the relational context between e-vendor and e-customer has remained relatively unproblematized. The above pillars need to be clear and well-defined in order to deal with the many issues that can arise during e-commerce transactions. It is also important to treat all people equally. This means that your e-commerce website must have a cookies policy informing the user that cookies are being used when they access the website. Leveraging business ethics wisely can result in increased brand equity overall. It is a hot issue for both cyber and click-and-mortar merchants. Data breaches happen on a daily basis, but some are bigger than others. Smart design can also lead to the design of smaller packages, which lower shipping costs since they enable more items to be fitted into transport. E-commerce, or electronic commerce, refers to the buying and selling of products and services using devices connected to an electronic network, such as the internet. © 2020 TheStreet, Inc. All rights reserved. For example, employers may encourage an unhealthily competitive environment among employees to drive productivity and innovation. Please enable JavaScript if you would like to comment on this blog. The first, drawing on the work of Aristotle, holds that the virtues (such as justice, charity, and generosity) are dispositions to act in ways that benefit both the person possessing them and that person's society. This can include a number of different situations, including how a … While there is bound to be some conflict in the workplace, it is important to make the workplace a safe environment for everyone. So when you log into your Amazon and purchase a book, this is a classic example of an e-commerce transaction. Businesses, at the end of the day, are composed of human beings. In his thesis, Business Ethics in E-commerce, K Nguyen describes the four key pillars required by ethical e-commerce organizations. The e-commerce industry is subjected to the same scrutiny as physical shops, so businesses selling products and services online should work to meet customer demands. Responsibility involves accepting duties, obligations, and costs of decisions that are made. It is a hot issue for both cyber and click-and-mortar merchants. This will introduce different perspectives to the hiring process and increase the possibility that different kinds of applicants will be selected for a position. One of the main ethical problems in the e-commerce arena centers on the controversy over data mining - the selling of consumer information by e-commerce merchants to online advertisers. As this field of study became more robust, the government began legislating leading ideas in the field into law, thus forcing businesses to abide by certain rules and regulations that were deemed ethical. Fraud on the Internet. The following guest blog was written by Karolyn Gore. Since many organizations target clients from a plethora of different backgrounds and geographical locations, building a truly diverse organization should be a key value for companies wishing to achieve success. For years, various governments have enacted regulations while organizations have explained policies about cyber ethics. Definition of Ethics (2) A Dictionary of Epidemiology, 4th ed, 2001 (J.M. Ethical Issues in Electronic Commerce. While understanding the basic principles of business ethics is important, it is arguably more important to understand how these ideas apply to day-to-day business operations. This provides a neutral space where academics can report unethical studies or harmful practices without fear of workplace repercussions. The modern idea of business ethics as a field is relatively new, but how to ethically conduct business has been widely debated since bartering and trading first arose. Chapter options and.something different from traditional business ethics and what are the most important. 7 Ways to Develop Strong Work Ethics in Your Employees, 3 Ways to Promote Wellness in the Work Environment, Accenture Strategy’s Global Consumer Pulse Research. You know them, you trust them, they know you and you swap cards during the holidays. What we need are e-ethics for e-commerce. Business ethics is the study of how a business should act in the face of ethical dilemmas and controversial situations. As part of academia, business ethics were both debated philosophically and measured empirically. Ethics means the set of rules or principles that the organization should follow. Through ethics, a standard is set for the organization to regulate their behavior. E-commerce fraud popped out with the rapid increase in popularity of websites. For example, a research university should have a neutral office of compliance that is organizationally detached from the research arm of the institution. Though ethical lag has heretofore hindered our explorations of e-commerce ethics, it is now time to identify and confront them. Everyone in retail is well aware of the growth of e-commerce. b. the ability to download certain types of privately-owned knowledge. Here are some examples of how ethical behaviors can be practically applied. E-Commerce Security also has some main issues. e-Ethics for e-Commerce There’s nothing like buying something from the local merchants in town. It is essentially cover all the activities on internet and induce the customer to purchase the product over the internet. Leaks, breaches, and misuse are the primary ways that individuals’ privacy is infringed upon. It is a goal that involves everything from hiring a diverse leadership team, right through to choosing diverse models to showcase products sold. You’re a home page. Electronic commerce (or e-commerce) has evolved over the years to become a major channel through which businesses can exchange goods and services, coordinate production and market to customers. | More and more industries are moving their operations via online mode as it is the choice of the consumer.Its prevalence continues to grow and prosper without any signs of slowing down. Showing a lack of respect will deter customers from engaging with a business and lower a business' reputation. Solutions such as Shopify and WooCommerce allow even the least tech-savvy individuals to set up a store.. Gone are the days where hiring a designer and a web developer to get your ecommerce company off the ground are necessary.. Nowadays design templates and WYSIWYG systems enable people to launch an ecommerce store in a matter of minutes. See more. Action Alerts PLUS is a registered trademark of TheStreet, Inc. Vivian Wagner has been an ECT News Network reporter since 2008. Now, it's almost expected that business values and ethics will play a significant and enduring role in a company's identity. By Removing conflicts of interest can become more complex when a business is publicly traded, non-profit, or receives funds from a government entity. Not so in the on-line world of commerce. Ethics definition, a system of moral principles: the ethics of a culture. E-business includes activities for the internal management of the firm and for coordination with suppliers and other business partners. E-commerce is commonly known as electronic commerce and now already become a virtual main street of the world. d. companies' ability to gain information about consumers' private lives. They will be more likely to sink money into the company, as following standard ethical business practices and leveraging them properly can be a path to success for many businesses. The lag in laws mean that e-business executives must rely on ethics as they move forward in e-commerce. Social Issues of E-Commerce. The novelty of the article is based on the researching theoretical ethical issues of e-commerce and implying these ethical issues in the case analysis of Lithuanian discount e-shopping site. Some companies unintentionally cultivate a hostile or overly competitive company culture. It should also target sales ads on different platforms, depending on respective target markets. Here are some examples of what unethical situations can look like in the workplace. This means, the buyer and the seller do not often meet face to face. Consumers appreciate openness, as it provides them with insight into how a business operates and conceptualizes the work that they do. It is a hot issue for both cyber and click-and-mortar merchants. It's important to truthfully describe the situation as it unfolded, present solutions, and accept criticism humbly. E-commerce is a popular term for electronic commerce or even internet commerce. Business ethics carries significant influence in the corporate world. Many businesses collect the personal information of their customers, whether it's payment information, health information, or similar. Her main areas of focus are technology, business, CRM, e-commerce, privacy, security, arts, culture and diversity. The small investors are lured by the promise of false profits by the stock promoters. November 2001, Volume 34, Issue 2, pp 75-85. Ethical consideration definition: A consideration is something that should be thought about, especially when you are... | Meaning, pronunciation, translations and examples Ethics goes beyond the legal requirements for a company and is, therefore, about discretionary decisions and behaviour guided by values. Some businesses choose to use certain aspects of business ethics as a marketing tool, particularly if they decide to highlight a popular social issue. E-commerce is the part of e-business that deals with the buying and selling of goods and services over the Internet. E- commerce Week 4 Quiz Question 1 1 out of 1 points All of the following are factors in contributing to the increase in cybercrime except: Selected Answer: the Internet's similarity to telephone networ Answers: the ability to remotely access the Internet.the Internet's similarity to telephone networks. Trust is the best source of dedication and loyalty that any business has. However, the law plays the biggest role in influencing business ethics by far. A Definition of E-Commerce E-commerce can most simply be defined as doing business electronically. The exam itself costs about $500 to take and consists of 125 multiple-choice questions in version 8 of the test (version 7 consisted of 150 multiple choice questions). There are no physical market places and the entire process of marketing and selling of goods, takes place on-line or electronically. Employees also appreciate this quality in a business that they work for. Businesses can also build trust between the business and consumers. One of the main ethical problems in the e-commerce arena centers on the controversy over data mining - the selling of consumer information by e-commerce merchants to online advertisers. Here you interact with the seller (Amazon), exchange data in form of pictures, text, address for delivery etc. The small investors are lured by the promise of false profits by the stock promoters. Starting an E commerce business has never been easier. Definition of Ethics (1) • The discipline of dealing with what is good and bad, with moral duty and obligation • A set of moral principles or values • The principle of conduct governing an individual or group • Webster’s Ninth New Collegiate Dictionary. E-Commerce is not about the technology itself, it is about doing business leveraging the technology. These can be used for transactions,. Having an employee share this kind of information on their personal accounts is not only disrespectful of the patient's privacy, but could also put the hospital at risk of violating HIPAA regulations. d. companies' ability to gain information about consumers' private lives Many e-business activities also involve transactions, so customer banking or credit card information also ends up stored online. See more. Steven Mintz Ethics on Facebook. and then you make the paym… A few months later, another employee may receive a promotion. Many employees misuse company time in a variety of ways, whether it's surfing the internet during business hours, taking extended breaks, altering time sheets, or similar. Auctions are also conductive to fraud, by both sellers and buyers. "Access" in e-commerce ethics refers to a. the difference in computer availability between the rich and the poor. This produces more dedicated employees and can also reduce recruitment costs. However, we are interested in the more specific phenomena of e-commerce be-ing conducted on the World Wide Web. E-commerce is commonly known as electronic commerce and now already become a virtual main street of the world. When administrating a secure e-commerce site, it is important to remember that you are part of a link of systems. New technologies such as A.I. utilizing data obtained in an ethical manner), diversity, and sustainability (ensuring a company aims to deliver quality goods and services while adopting practices that lower its carbon footprint). Transparency and clear communication is paramount when it comes to ethical workplace behaviors. Diversity and sustainability should be demonstrated and published, with social media channels and targeted ads being an important way to communicate one’s values and goals to clients. The ability to operate online has made many entities profitable. E-commerce is defined as the buying and selling of products and services over electronic systems, such as the Internet. E-Commerce has the ability to provide secure shopping transactions coupled with instant verification and validation of credit card transactions. Let’s discuss the legal issues specific to e-commerce. Following business ethics can also be beneficial for the business' employees and operations. It will also do significant damage to employee morale and increase turnover. E-commerce is a commercial sector where transactions are possible with the help of internet connection. In his thesis, Business Ethics in E-commerce, K Nguyen describes the four key pillars required by ethical e-commerce organizations. If you continue browsing the site, you agree to the use of cookies on this website. Social commerce employs such tools … They should clearly define how customer issues are dealt with, and choose solutions that are not only ethical, but also more likely to work in the long-term. What Makes An E-Commerce Business Ethical? However, it is important to ensure that the "customer first" attitude does not unintentionally result in the unethical treatment of employees -- such as encouraging them to work more overtime than allowed, forcing them to endure abuse from customers with no safe way to escape the situation, and more. To ensure that advisory services are readily available, an attorney is assigned each day to answer telephone questions and e-mail inquiries. This is a common ethical dilemma that many businesses face. Why share price has more than tripled . The Ethics Law and Programs Division staff provides guidance on issues including financial and non-financial conflicts of interest, outside activities including political activities, gifts, and post-employment restrictions. Created By Chrystle, Tim, and Sasa; 2 Ethics in Web Business Policies . c. children's ability to visit certain websites. Here, information asymmetry means any disparity in relevant market information among parties in a transaction. They must allow both employees to speak their piece and then come to a solution that works best for both parties, as well as the business itself. Many businesses leverage business ethics not only to remain clean from a legal perspective, but also to boost their public image.

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